Tech Lead - Customer Success

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a healthy baby. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment.

Build Things the Right Way (Together) We’re looking for a Tech Lead who enjoys guiding people as much as guiding technology. You’ll balance strong technical leadership with pragmatic delivery, partnering closely with a Digital Product Owner to turn product goals into robust technical solutions. You’ll lead the engineering approach, ensure quality and security, and help the team move fast without compromising on long-term health.

Your Mission Your mission is to lead the technical direction and architecture of the Customer Success domain, enabling the team to deliver high-quality, secure, and scalable solutions efficiently and sustainably. You will ensure that short-term product and delivery priorities are balanced with the long-term technical health, maintainability, and evolution of the products, while fostering strong engineering practices and effective collaboration across teams.

What You’ll Do

Design and evolve the technical architecture of the product

Break down features into technical tasks and concrete implementation approaches

Lead sprint planning and technical refinement

Ensure ci/cd and operational practices are in place

Collaborate with platform, security, and enterprise architecture teams

Mentor developers and raise the technical bar across the team

Identify and mitigate technical risks, dependencies, and debt

Support incident resolution and root cause analysis

What You Bring

Strong hands-on experience as a senior engineer or technical lead

Experience of acting as a technical lead in agile or product teams

Solid understanding of cloud-native architectures and integrations

Ability to make clear technical decisions and explain trade-offs

A pragmatic mindset: progress over perfection, but never reckless

Nice to Have

Experience with healthcare interoperability standards (e.g., FHIR)

Regulatory/compliance domain experience (GxP, 21 CFR Part 11, HIPAA, GDPR)

Containerization and orchestration (Docker, Kubernetes, Azure Container Apps)

Advanced observability tools and APM solutions

Spanish would be a plus

Background & Experience

Strong background as a senior engineer, developer, or technical architect

Experience leading and coaching engineers in product-oriented teams

Proven ability to run effective delivery teams and establish healthy ways of working

Solid understanding of cloud platforms, integrations, and modern architectures

Ability to collaborate with Enterprise Architecture on standards and constraints

Experience working in enterprise-scale or regulated environments is a plus

Why Join Us?

Work on real-world products where technology has a direct impact on the business, laboratory operations, and ultimately patient outcomes.

Join an IT organization that is investing in modern technologies and giving engineering teams a strategic role in the company’s growth.

Have a clear mandate, ownership, and the opportunity to influence technical decisions and ways of working.

Collaborate closely with Product Owners, Architects, Security, and Platform teams in an international environment.

Be part of a culture that values engineering quality, innovation, collaboration, and sustainable development.

Benefit from a hybrid working model, flexible working hours, and private health insurance.

Please note that this role is based in Valencia or Gothenburg. Applications will be reviewed on an ongoing basis, so please submit your application as soon as possible. We are currently approximately 1 130 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a healthy baby. The Vitrolife share is listed on Nasdaq Stockholm.